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Below You can find Answers to Frequently Asked Questions about Shipments - Delivery - Payment Procedure


Question: How do we send your order?
Answer: For small shipments we use UPS or DHL cargo (door to door delivery), for larger shipments we export by air to the your nearest airport, for larger delivery partial or full container sea transport shipments to seaports are also possible by DHL DANZAS AIR and OCEAN. We can also ship the goods with any transport agency that you prefer.




Question: What is the cost of shipment?
Answer: The cost of shipment depends on your purchase amount from us. The total cost of shipment depends on the total weight / dimension relationship.



Question: Are the shipments insured?
Answer: The shipments sent by UPS and DHL cargo are insured up to 10,000 USD. For aircargo shipments the insurance is handled by the importer. If something arrives broken to your warehouse or shop, it is important that you open the claim immediately. Our packaging is so strong that the breakage of goods are minimized but since most of the items are glass they break easily. UPS and DHL packages are also insured against loss.



Question: What is the delivery time of an order?
Answer: Delivery time changes according to your order quantity, however they are usually prepared in one week after receiving the payment.



Question: Do you have all the items that I see in your web site in stock?

Answer: Unfortunately no. Since we have more than 4000 models, it is not possible that we have all the items in stock. Although we do not have in stock, most of the items are manufactured in one or two weeks except otherwise mentioned.



Question: How do you make the packaging?
Answer: In international shipments, the packaging of the merchandise is quite important. Since we have encountered some problems with our customers in the past, we use strong packaging, all the merchandise is put in carton boxes due to changed regulations. Click here to see the photos of carton boxes we use.



Question: What is the payment procedure?
Answer: We work cash in advance, cash against documents or sight letter of credit (L/C)



Question: What are methods of payment:
Answer:
a. Make a wire transfer to our bank account (SWIFT):


Our USD Bank Account details:	FIRME NAME: ILYASOGLU LTD.STI. ACC.NO: 63714630 MY BANK :YAPI VE KREDI BANKASI A.S. MERCAN BRANCH TEL : 0090 212 5118060 FAX: 0090 212 5280563 SWIFT NO:YAPITRISO72 IBAN NO: TR17 0006 7010 0000 0063 7146 30

Our EURO(€) Bank Account details:	FIRME NAME: ILYASOGLU LTD.STI. ACC.NO: 63729929 MY BANK : YAPI VE KREDI BANKASI A.S. MERCAN BRANCH TEL : 0090 212 5118060 FAX: 0090 212 5280563 SWIFT NO:YAPITRISO72 IBAN NO: TR67 0006 7010 0000 0063 7299 29

b. Cash Against Documents:
	In cash against documents shipments, you send the details of your bank. We deliver all the original documents to our bank, our bank send them to your bank. Then when you pay to your bank, your banks releases the original documents and you take delivery of the merchandise from the customs.

c. By credit card (visa or mastercard) you can make a mailorder:

	For credit card payments we need:
	1.	Credit card number
	2.	Exact name as it appears on your credit card
	3.	Expire date of your credit card
	4.	Three digit security number at the back of your card
	5.	Your billing address
	6.	Telephone number of your billing address
*ONLINE SECURE PAYMENT FORM*

For any further questions do not hesitate to contact us anytime.