ILYASOGLU FAQ
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Below
You can find Answers to Frequently Asked Questions
about Shipments - Delivery - Payment Procedure
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| Question: How
do we send your order? |
Answer: For small shipments we use UPS or DHL cargo (door to door
delivery), for larger shipments we export by air to the your nearest airport,
for larger delivery partial or full container sea transport shipments to
seaports are also possible by DHL DANZAS AIR and OCEAN.
We can also ship the goods with any transport agency that you prefer. |
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| Question: What
is the cost of shipment? |
Answer: The cost of shipment depends on your purchase amount from
us. The total cost of shipment depends on the total weight / dimension relationship.
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| Question: Are
the shipments insured? |
Answer: The shipments sent by UPS and DHL cargo are insured up
to 10,000 USD. For aircargo shipments the insurance is handled by the importer.
If something arrives broken to your warehouse or shop, it is important that
you open the claim immediately. Our packaging is so strong that the breakage
of goods are minimized but since most of the items are glass they break
easily. UPS and DHL packages are also insured against loss. |
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| Question: What
is the delivery time of an order? |
Answer: Delivery time changes according to your order quantity,
however they are usually prepared in one week after receiving the payment. |
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| Question: Do
you have all the items that I see in your web site in stock? |
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Answer: Unfortunately no. Since we have more than 4000 models,
it is not possible that we have all the items in stock. Although we do
not have in stock, most of the items are manufactured in one or two weeks
except otherwise mentioned.
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| Question: How
do you make the packaging? |
Answer: In international shipments, the packaging of the merchandise
is quite important. Since we have encountered some problems with our customers
in the past, we use strong packaging, all the merchandise is put in carton
boxes due to changed regulations. Click
here to see the photos of carton boxes we use.
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| Question: What
is the payment procedure? |
Answer: We work cash in advance, cash against documents or sight letter of credit
(L/C) |
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| Question: What
are methods of payment: |
Answer: |
| a. Make a
wire transfer to our bank account (SWIFT): |
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| Our USD Bank Account details: |
FIRME NAME: ILYASOGLU LTD.STI.
ACC.NO: 63714630
MY BANK :YAPI VE KREDI BANKASI A.S. MERCAN BRANCH
TEL : 0090 212 5118060 FAX: 0090 212 5280563
SWIFT NO:YAPITRISO72
IBAN NO: TR17 0006 7010 0000 0063 7146 30 |
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| Our EURO(€) Bank Account details: |
FIRME NAME: ILYASOGLU LTD.STI.
ACC.NO: 63729929
MY BANK : YAPI VE KREDI BANKASI A.S. MERCAN BRANCH
TEL : 0090 212 5118060 FAX: 0090 212 5280563
SWIFT NO:YAPITRISO72
IBAN NO: TR67 0006 7010 0000 0063 7299 29 |
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| b. Cash Against
Documents: |
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In cash against documents shipments, you
send the details of your bank. We deliver all the original documents to
our bank, our bank send them to your bank. Then when you pay to your bank,
your banks releases the original documents and you take delivery of the
merchandise from the customs. |
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c. By credit card (visa or mastercard) you can make a mailorder:     |
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For credit card
payments we need: |
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Credit card number |
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Exact name as it appears on your credit card |
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Expire date of your credit card |
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Three digit security number at the back of
your card |
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Your billing address |
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Telephone number of your billing address |
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