Below You can find Answers to Frequently Asked Questions about Shipments - Delivery - Payment Procedure
Answer: For small shipments we use UPS or DHL cargo (door to door delivery), for larger shipments we export by air to the your nearest airport, for larger delivery partial or full container sea transport shipments to seaports are also possible by DHL DANZAS AIR and OCEAN. We can also ship the goods with any transport agency that you prefer.
Answer: The cost of shipment depends on your purchase amount from us. The total cost of shipment depends on the total weight / dimension relationship.
Answer: The shipments sent by UPS and DHL cargo are insured up to 10,000 USD. For aircargo shipments the insurance is handled by the importer.
If something arrives broken to your warehouse or shop, it is important that you open the claim immediately. Our packaging is so strong that the breakage of goods are minimized but since most of the items are glass they break easily. UPS and DHL packages are also insured against loss.
Answer: Delivery time changes according to your order quantity, however they are usually prepared in one week after receiving the payment.
Answer: nfortunately no. Since we have more than 4000 models, it is not possible that we have all the items in stock. Although we do not have in stock, most of the items are manufactured in one or two weeks except otherwise mentioned.
Answer: In international shipments, the packaging of the merchandise is quite important. Since we have encountered some problems with our customers in the past, we use strong packaging, all the merchandise is put in carton boxes due to changed regulations. Click here to see the photos of carton boxes we use.
Answer: We work cash in advance, cash against documents or sight letter of credit (L/C)
a. Make a wire transfer to our bank account (SWIFT):
b. Cash Against Documents:
In cash against documents shipments, you send the details of your bank. We deliver all the original documents to our bank, our bank send them to your bank. Then when you pay to your bank, your banks releases the original documents and you take delivery of the merchandise from the customs.
c. By credit card you can make a mailorder
For credit card payments we need:
ONLINE SECURE PAYMENT FORM (through our website)